Mitsubishi Motors PH recalls Montero Sport and Strada

Mitsubishi Motors Philippines Corporation (MMPC) recently announced to the Department of Trade and Industry (DTI) that it will conduct a safety inspection campaign on Montero Sport and Strada, both two and four wheel drive models. The purpose of this safety inspection is to check the following:

• Weld condition of the front suspension lower arm – The welding bead dimension of the front lower arm is suspected to be insufficient that may result to breakage while vehicle is in use. The inspection procedure is estimate to take 1.7 hours at the most and when needed, replacement of both front lower arms is estimated at 6.3 hours. Coverage of this safety inspection is 11,403 Montero Sport (2WD and 4WD) and 4,050 Strada (2WD and 4WD) units sold from 2011 to 2012.

• Weld condition of the front propeller shaft for four wheel drive models – The width of the welding bead between the tube and stub shaft is suspected to be insufficient in some units that may result to breakage while vehicle is in use. The inspection procedure is estimated to take 12 minutes at the most and when needed, replacement is estimated at 36 minutes. Coverage are 66 Montero Sport 4WD and 13 Strada 4WD units sold in 2012.

• Power assisted reclining switch for the driver’s seat on Montero GLS SE and GT-V models – The power assisted reclining switch may get stuck during usage and may result to power seat motor overheating. Replacement of the reclining switch is estimated at 18 minutes and when needed power seat motor replacement, should require a total of 2.5 hours. Coverage of this safety inspection are 8,059 Montero Sport four wheel drive models (GLS SE and GT-V) units sold from 2009 up to present.

Mitsubishi Motors Philippines mentioned that there has been no reported failures and/or incidents nationwide related to the above, yet the mandatory inspection is necessary and conform to its principal, Mitsubishi Motor Corporation’s directive to voluntarily conduct these safety inspection as a proactive commitment to quality and consumer safety.

Mr. Hikosaburo Shibata, President and CEO of MMPC sincerely apologized to all affected customers for the inconvenience caused by this safety inspection. He also said that it has already mobilized its Customer Service Operation to communicate to all the affected customers. He said that all the Mitsubishi Motors Philippines service centers nationwide have been prepared to do the necessary inspection.

Mitsubishi Motors Philippines’ website www.mitsubishi-motors.com.ph is also ready to administer “quick check and verification” using the Vehicle Identification Number (VIN) to find out if the customer’s vehicle is included in the safety inspection campaign. In addition, affected customers will be notified via email. Our Service Centers nationwide are also capable to attend to customer’s inquiry and concerns.

For additional concerns and inquiries, customers can get in touch with MMPC Customer Care Center at telephone numbers (+632) 658-0673 Monday to Friday from 7 am to 4 pm.