Audi PH responds to Lemon Law complaint

After the filing of a consumer complaint invoking the new Philippine Lemon Law, PGA Cars, Audi’s Philippine distributor, has issued a statement:

In light of a recent complaint filed by retired Air Force colonel Ricardo L. Nolasco regarding an allegedly defective Audi A6 TDI he purchased last May 30, 2014, Audi Motorcars emphasized that Republic Act No. 10642 – otherwise known as “The Philippine Lemon Law” – is completely not applicable in this case. “In the first place, the car is not defective; the Lemon Law protects consumers against ‘lemons’, or substandard cars. The vehicle is most assuredly not a lemon,” stressed Lito Jose, Sales and Marketing Director of Audi Motorcars, Inc. “Audi is one of the leading and most respected luxury automotive brands in the world, and we make sure to uphold this proud heritage in the Philippines,” he added.

It was confirmed that the Audi A6 TDI was given full clearance to be released last September 2, 2014 after passing comprehensive diagnostic testing, but the owner has thus declined to retrieve his vehicle, have it delivered, or even test-drive it.

“Based on our records and probably that of the Land Transportation Office (LTO), it is Mr. Reynaldo Anonuevo who is the registered owner of the vehicle, thus we are doubly perplexed why it is Mr. Nolasco who filed this misplaced complaint, and not Mr. Anonuevo,” Jose emphasized. “Nevertheless, we are committed to provide the best after-sales service within our abilities”.

While the vehicle was indeed brought in for servicing, Jose clarified that these involved minor issues and were readily resolved. “There are absolutely no more concerns, and any capable mechanic will attest that it is in perfect running condition,” he noted. “In fact, one of the owner’s first complaints was that the CD player was supposedly defective. We found out that there was nothing wrong with the player, but the pirated CD he inserted could not be read”.

At present, the vehicle still remains unclaimed in the Audi Service Center along EDSA. “Frankly, we are at a loss why he filed this complaint, when the vehicle has been sitting here for over a month now, ready for retrieval,” Jose stated. “He has an Audi here that is as good as new, ready to be driven at any time,” he concluded.