MSO: competition that spawns only winners
The annual Mitsubishi Skills Olympics or MSO brings skills development and training to the forefront of Mitsubishi Motors Philippines Corp. business and demonstrates to its staff and customers that the company along with its dealerships nationwide are serious about quality service delivery.
“High-quality customer service begins with highly trained, professional technicians and sales representatives committed to diagnosing the root cause of any issues and making the necessary repairs or solutions on the first instance,” said MMPC president and CEO Yoshiaki Kato during the opening ceremony held recently at the Citimotors dealership in Las Piñas City.
Kato who also serves as MSO chair added that having successfully staged this for 20 years only means MMPC and its dealer partners are doing a marvelous job. “There is no doubt in my mind that this year’s edition is going to be another exciting showcase of talent and skills among our dealers sales and after sales representatives who have proven to be the finest in the crafts.”
The 20th staging of the MSO have attracted 21 dealerships fielding in 26 vehicle sales representatives, 100 after sales personnel and for the first time, five on the job trainees from select technical schools that have existing partnership with a number of MMPC dealerships.
Great training venue
During the ceremony, Mitsubishi Motors Corp. Global After Sales GM said: “I have a strong belief that continuing this kind of tradition provides a great training venue for our dealership people, who are our intellectual assets and our engine for growth and productivity. Let us not stop to hone the skills of our human force and to unleash their competence, creativity and commitment.”
According to David Doctor, MMPC AVP of After-Sales and Customer Service Improvement Division explained that the MSO competitors represent the best Mitsubishi technicians and sales staff from across the country and they set the standard by which all Mitsubishi technicians and sales staff in the country are measured.
For two days the MSO “Olympians” were divided into several categories:
Technical schools competition
FUSO Hotshots competition
Sales Hotshots competition
Service Adviser-male competition
Service Adviser-female competition
Junior Technician competition
Senior Technician competition
“As one may have observed, the competition has invited female competitors recognizing the increasing women’s participation in jobs that used to belong to their male counterpart. Moreover, we have also included junior technicians, recognizing their future role in this business,” said Doctor.
He also informed that in addition to capturing the title here, the winning service technicians and service advisers will get a chance to represent the Philippines in the Mitsubishi Motors Global Service Skills Contest held biennially in Japan.
As explained by Kato, in today’s business environment, a company cannot survive on a strong brand alone. “MMPC is proud to have hosted such an event. Skills development is a key element in driving business success locally, and we are proud to see that the efforts we have put behind training and development is paying off.”
Automotive buyers these days require more than a brand name—they want to know they are dealing with one that is going to continually strive to improve.