Toyota Motor Philippines (TMP) has announced a recall for certain models including Innova and Fortuner, for replacement of fuel pump. Under certain conditions, the fuel pump impeller may deform, causing the fuel pump to become inoperative. An inoperative fuel pump due to these conditions could result in illumination of check engine and master warning indicators, rough engine running, engine no start and/or vehicle stall while driving at low speed. However, in rare instances, vehicle stall could occur while driving at higher speeds causing crash.
The following Toyota models are affected by the Special Service Campaign for the fuel pump replacement:
| MODEL | PRODUCTION PERIOD |
| FJ Cruiser | Sep 2, 2013 to Jun 3, 2015 |
| Corolla Altis | Dec 25, 2017 to Dec 26, 2018 |
| Innova | Jan 1, 2017 to May 10, 2019 |
| Alphard | Sep 4, 2017 to Dec 11, 2018 |
| Fortuner | Nov 28, 2017 to Sep 19, 2018 |
| Prado | Sep 6, 2013 to Mar 2, 2015 |
The Special Service Campaign is already declared with DTI and Toyota Motor Philippines, through its dealership network, are already contacting concerned customers through Official Notification Letters. Concerned customers will be invited to their Toyota Dealerships and fuel pump will be replaced at no cost to our customers.
For more information or further inquiries, you may contact your preferred dealership or Toyota’s Customer Assistance Center at (02) 8819-2912 and [email protected]
Customers may also now check if their vehicles are part of any active service campaigns through the SSC VIN Checker at Toyota.com.ph/service-campaign
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